Frequently Asked Questions
Answers about pricing, service area, safety, and how to get started. Don't see your question here? Just call or ask — that's what we're for.
What if I don't know anything about technology?
That's exactly who we're here for. There's no such thing as a dumb question, and we'll never make you feel rushed or embarrassed.
Do you come to my home, or is everything remote?
Both — whichever works better for you. We offer in-home visits within 35 miles of Thomaston, CT, phone support, and remote screen-share sessions for anyone, anywhere.
Is remote support safe?
Yes. You're always the one who starts the session, and you can see everything happening on your own screen the whole time. We'll never call you out of the blue asking for remote access.
How much does a session cost?
Single visits start at $90, with multi-visit and monthly support plans available for ongoing help. Full pricing is on our services page.
What areas do you serve?
Thomaston, CT and the surrounding towns, within about 35 miles — plus phone and remote support anywhere.
What if my problem isn't something you list?
Ask anyway. Most tech questions fall outside a tidy list, and if it's something we can't help with, we'll tell you honestly and point you in the right direction.
How do I book a session?
Fill out the form on our contact page, call, or email — we typically get back to you within one business day.
Do you offer ongoing support, or just one-time fixes?
Both — book a single session anytime, or join the Peace-of-Mind Plan for unlimited phone support plus a monthly visit.
Still have questions?
We're happy to talk it through — no pressure, no obligation.